FAQ'S

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
Our product ships from the US! We try our best to ship items as fast as we can. Please allow 1-2 days lead time for your order to ship out, average shipping times are 3-5 days.
Tracking numbers will be updated within 48 hours after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@physiogun.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned package.
Please note: If you your package is on the way, you must wait for it to arrive and be professed before receiving a refund.
We also offer a 1-year warranty and will replace your Physio Gun if it fails from any defect during normal operation.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order conformation email within 24 hours to give notice..

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@physiogun.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.